Refund policy

Refund Policy

We have a 30-day return policy — you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be unopened, unused, and in its original condition and packaging. You'll also need your order number or proof of purchase.

Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

To start a return, contact us at petaltherm@gmail.com with your order number. We'll provide instructions on how and where to send your package.

Refunds
Once we receive your returned item, we'll inspect it to confirm it's unopened, unused, and in its original condition. If approved, you'll be refunded to your original payment method within [X] business days. Please note it may take additional time for your bank or card provider to post the refund.

If your item arrives opened, used, or damaged, we reserve the right to deny the refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right — these cases are not subject to the conditions above.

Exchanges
If you'd like a different item, the fastest way is to request a return, and once it's approved and refunded, place a new order separately.

European Union 14-day cooling off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason, subject to the same unopened/unused condition described above.

Questions
For any return questions, contact us at petaltherm@gmail.com.