Shipping policy
Mismo aviso de siempre: no soy abogado, esto es una redacción estándar de política de envíos usada comúnmente en e-commerce, no asesoría legal formal.
SHIPPING POLICY
Order Processing Time
All orders require 1 to 2 business days for processing before shipment. Orders are not processed or shipped on weekends or holidays.
Delivery Time
Once your order has shipped, delivery typically takes 6 to 9 business days. Please note that this is an estimate and not a guarantee — delivery times may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Order Confirmation & Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking information to update after receiving your shipping confirmation.
Shipping Delays
While we make every effort to ensure timely delivery, PetalTherm is not liable for delays caused by the shipping carrier, customs authorities, or other events outside our control. If your order is significantly delayed, please contact us at petaltherm@gmail.com and we will do our best to assist you.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. PetalTherm is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at petaltherm@gmail.com — we cannot guarantee changes once the order has begun processing.
Lost or Stolen Packages
PetalTherm is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly to file a claim. We're happy to assist you in that process.
Customs, Duties, and Taxes (International Orders)
For orders shipped outside the country of origin, any customs fees, import duties, or taxes charged upon arrival are the responsibility of the customer and are not included in the price of your order or shipping cost.
Questions
For any questions about your order's shipping status, contact us at petaltherm@gmail.com.